Responsible gambling

At MetroBetz Casino, we prioritize responsible gaming practices to ensure our players have an enjoyable experience while maintaining control over their behavior.

Self-Exclusion:

If you feel that your gaming habits are becoming problematic or if you're concerned about a friend's gaming activities, please contact us via email. Self-exclusion options range from 24 hours to permanent closure of the account. Please note that once an exclusion is initiated, it cannot be cancelled before the exclusion period expires.

Deposit Limits:

To manage your spending and set financial boundaries, you can establish deposit limits within your account settings. These limits apply to all types of deposits, including bonuses and loyalty rewards.

Time-Outs and Cool-Down Periods:

We encourage responsible gaming practices by offering time-out periods for our players. This allows you to step away from gaming temporarily (24 hours to 30 days) or permanently. After a self-exclusion period, a cooling-off period is implemented before your account can be reactivated.

Reality Checks and Session Time Limits:

Our system will periodically send notifications about the length of your current session, enabling you to control when it's time for breaks. You can also set session limits within your preferences to maintain balance between gaming enjoyment and real-life responsibilities.

Seeking Support:

If you're struggling with gambling addiction or simply need guidance on managing your playtime effectively, please don't hesitate to reach out to our customer support team via live chat (24/7) or email. We offer access to external resources such as Gamblers Anonymous for those seeking comprehensive assistance.

We are committed to providing a responsible gaming environment where you can enjoy playing without undue risk.