Privacy Policy

MetroBetz Casino value your trust and we are committed to maintaining the privacy and security of all information that you provide to us through our website or mobile app, including your personal data, financial details, and other sensitive information. This Terms of Service and Privacy Policy explains how we collect, use, share, and protect such information.

Scope

This policy applies to all users who access our online casino platform (the "Service") via any device, including but not limited to desktop computers, mobile phones, tablets, or other devices connected to the internet. By using the Service, you agree to be bound by this Terms of Service and Privacy Policy.

Information Collection

We collect information from you in several ways:

Registration: When you register for an account with us, we require certain basic personal details such as your name, address, phone number, email address, date of birth, and country. You must provide accurate and complete information.
Transactions: For financial transactions on the Service (e.g., deposits or withdrawals), we may also collect payment processing details including credit/debit card numbers, bank account details, and other financial data required for processing your payments.
Gameplay Data: When you play games through our platform, we will receive technical data related to gameplay such as game type, result of the game, bets made, user name, player's IP address, and operating system used.

Information Use

We use collected information in several ways:

Account Management: We may use your personal details to verify and authenticate your identity during the registration process.
Transaction Processing: To manage your financial transactions, including processing deposits or withdrawals, we will utilize provided payment processing details.
Marketing Communication: You can opt-in for marketing emails/newsletters/ push notifications about promotions, new games, events, etc.

Information Sharing

We may share information with third parties in certain circumstances:

Law Enforcement Requests: We comply with all applicable laws and regulations when requested by law enforcement agencies.
Partner Vendors: To provide you with a better gaming experience or service quality, we collaborate with various partner vendors for technical services. These entities might access your personal data to deliver their respective components of the overall Service experience.

Security Measures

We implement appropriate organizational, physical and technical security measures to protect our users' information against unauthorized access:

Encryption: All sensitive information is encrypted during transmission using HTTPS and at rest with AES encryption.
Firewalls: We use firewalls around all systems that store or process user data.

Your Rights

As per applicable laws, you have the following rights regarding your personal information:

Access: You can access your account settings to manage some of the above-mentioned purposes.
Update: If you need to update any of this information for reasons such as moving house or changing email address please contact our support team using 'Support' dropdown on the main menu.

Changes to This Policy

We may modify these Terms and Conditions, Privacy Notice, Security Statement, Game Rules, or other notices posted at all times. Changes become effective upon posting and are binding when you access and use any part of this website again after a change was posted.